What We Collect and Why We Hold It
When you register, we collect your name, email address, mobile number and the account details you submit for identity verification. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference, amount in RM and timestamp — enough to
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reconcile your deposit but not your full wallet credentials. We also collect device and session data automatically: browser type, operating system, IP address and pages visited. This helps us detect unusual login patterns and keep your account secure. We do not collect payment card numbers directly;
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card-based transactions pass through the payment processor's own encrypted environment. Data is held for as long as your account is active and for a further period required by applicable law. You may request a copy of everything we hold about you by contacting our support team.
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Access and eligibility for our platform depend on local law and are available where local law permits. We do not share, rent or sell your personal data to marketing brokers.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.